Customer Service

Shipping & Delivery
Jetsport Australia makes deliveries in both Australia and World wide. We use Australia Post, Star Track Express, TNT and Fastway Couriers for our shipping to customers within Australia. And International we use DHL, TNT and UPS Express.
Shipping Cost
Australia $18.75 on orders under $100 or $25 on orders over $100. International shipping varies depending on location and product.
Timeframes for delivery
Orders sent within Australia should be received within 3-7 working days. Delivery times for orders sent outside Australia will vary by destination. Contact us for an estimation of delivery time to your destination.
Custom and Duties
For any orders shipped outside of Australia the customer is the importer of record and will be responsible for all custom import duties and sales tax charges. These charges vary in each country and are outside of step Two’s control. Contact your local custom office for more information on what import duties or sales taxes may be imposed.
Order Tracking
Yes We provide tracking for all orders.
What should I do if my order hasn’t been delivered yet?
Please use tracking number provide to check with courier for package status.
Privacy & Security
We do not collect personal information when you visit our site unless you login. We do not share, sell, rent or barter any identifiable personal information to any third party. When you log on to our site, we will ask you to enter your email address and password. Logins are only available for registered customers. When logged in, additional information may be available or collected. This information will not be used for any other purpose other than to aid in your day to day activities and streamline your web viewing experience. When you submit feedback or questions via email, or contact us for information about our website, we may request your name and email address. We use this information solely to respond to your inquiries. By default all web server log files capture IP addresses. We may use your IP to help diagnose problems with our server, administer our website and to track web usage. This information is used internally and is not shared with any third party. Customer passwords are not distributed or shared in any way.
Returns & Replacements
Please review our return policy here. Return form can be downloaded here.
Ordering
Placing an online order with Jetsport Australia is as easy as following these quicksteps.
  1. Browse our wide range of products or search for a particular product via our search bar.
  2. Click on the item to read more detailed product information or simply click'Add to cart' to purchase.
  3. The product will then be automatically placed in your shopping cart.
  4. At the top right-hand corner of the screen you can either see what's in yours hopping cart by clicking 'view cart' or proceed to purchase by clicking 'proceed to checkout'.
  5. By clicking the 'Proceed to checkout' button you’ll be taken to your shopping cart and shown a listing of the items you wish to purchase.
  6. Fill in your address and delivery instructions. Then proceed by clicking 'Next'.
  7. Click ‘Place Order’ Please wait it will take a few minutes.
  8. Finally you'll need to call us for payment option with your order number.
Payment, Pricing & Promotions
We are accept credit card Visa and Master card by phone and Bank transfer
Viewing Orders
View Orders under My Account section
Updating Account Information
Update Information under My Account section
Save Money
We have the best WSM prices in Australia, and we will match any written quote. Call us today 07 5531 3855
Can’t Find a Part
If you can't find the wsm part you are looking for please give us a call as we will probably have it in stock.
Super Fast Delivery
We use the fastest couriers in the business, want your part fast? Choose WSM Parts for PWC, Jetski, ATV, Dirt Bike, Jet Boat and Outboard Motors